Frequently Asked Questions

Everything you need to know about your ZeninTCG order.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached to be eligible for a refund.

How do I know which size to order?

Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a garment you already own for the perfect fit.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Sustainability and ethics are core to ZeninTCG. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.